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Privacy Policy

( Effective Date: January 01, 2019 )

At Roots Abacus Learning School, accessible from https://abacusclassesonline.com/, which is engaged in the service of online tutoring to users, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Roots Abacus Learning School and how we use it and shall be read with the Terms and Conditions available on https://abacusclassesonline.com/terms-and-conditions.php.

Our website is primarily for teachers who are enlisted on our platform and children below the age of 18 years ("Child"). By registering on the website, the parent gives their consent for the use of the website by the child. The teachers, parents of the Child or users above 18 years age hereinafter are referred to as You. The term "Users" for the purposes of these Terms shall be read as You and/or the Child. By using our website, you hereby consent to our Privacy Policy and agree to its terms.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Roots Abacus Learning School. This policy is not applicable to any information collected offline or via channels other than this website.

This Privacy Policy is published in compliance with the Children's Online Privacy Protection Act, 1998 and the California Online Privacy Protection Act, 2003

We encourage you to regularly review this Privacy Policy to get the latest updates to ensure you know and exercise the right to manage your Personal Information. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect and Use

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Our services require collection of Personal data of children below the age of 13 years. The information in the relevant parts of this notice applies to children as well as adults.

At any time the parents can refuse to permit us to collect any further information from their children in association to a particular account, and can request that we delete the personal information that we have collected in connection with that account.

In order to provide Services, we require certain user information and may obtain the same through user-provided data or automatic data collection.

• By choosing to visit and/or avail any Services provided by Company, you agree to this Privacy Policy (as may be amended from time to time). Please read the following information carefully. If you are a parent or guardian and you provide your consent to your Child's use of the platform, you agree to be bound by this Privacy Policy in respect to their use of the platform. By your continued access or use of the platform, you signify your agreement to be legally bound by Privacy Policy set forth herein. If you do not agree to the Privacy Policy of this agreement, promptly exit this page and stop accessing the Services.
• We collect information that may be used to identify you or your Child ("Personal Information") including, but not limited to, (i) name, e-mail ID, location and other contact information (ii) gender and other demographics (iii) birth date and year of the Child to validate their age.
• We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
• We use data collection devices such as "cookies" on certain pages of the platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in providing our Services. We offer certain features that are only available using a cookie. Cookies can also help us provide information that is targeted to your interests.
• Online training sessions are recorded and used for quality audits and teacher training.
• Users shall grant the Company a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license for content that is covered by intellectual property rights, like photos and videos (IP License). This IP License shall end when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it. When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period (but will not be available to others).
• If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
• When you register for an Account, we may ask for your contact information, including your name, email address, and telephone number.
• We use data collection devices such as 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
• Users shall grant the Company a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license for content that is covered by intellectual property rights, like photos and videos (IP License). This IP License shall end when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it. When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period (but will not be available to others).

Third Party Privacy Policies

Roots Abacus Learning School's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. Detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

Where do we obtain your Personal Data from?

Most of the Personal Data we process is provided by you directly to us when you register to use our products and/or services including the registration for free trial. This also includes the Personal Data collected automatically and in the background by us when you use our website and application(s). We may also receive Personal Data about you from third parties and publicly available sources of information.

2. Purpose of Collection

We collect personal information only necessary for the following purposes:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud
• To create and maintain an account;
• To enable you to avail of our Services, and ensure efficient customer care experience and develop new features;
• To determine the current age of the Child;
• To send surveys or marketing communications to inform you of new products or Services or other information that may be of interest;
• To dispatch transaction-related communications such as welcome letters, billing reminders, and purchase confirmations;
• To notify the necessary information related to the platform and Services and your or the Child's account on the website from time to time;
• To maintain records and provide you and the Child with an efficient, safe and customized experience while using the website;
• To analyse overall trends to helps us improve the platform and Services;
• To perform quality audits and teacher training;
• Verify your identity and prevent fraud or other unauthorized or illegal activity;
• To comply with applicable laws, rules, and regulations;
• And in any other way consistent with this Privacy Policy.
• We reserve the right to use or disclose your Personal Information in response to any statutory or legal requirements. We will use and disclose your Personal Information if we believe you will harm the property or rights of the platform, its owners, or those of the platform's other users. Finally, we will use or disclose yours or the Child's Personal Information if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or property, violations of the platform's other policies, or as otherwise required by law when responding to subpoenas, court orders and other legal processes.
• If we believe that disclosure is necessary or appropriate to protect our rights, property, or safety, our Users or others, we may in good faith share information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyse site usage, improve the platform's content and Service offerings, and customize the platform's content, layout, and Services. These uses improve the platform and better tailor it to meet your needs, so as to provide you with an efficient, safe and customized experience while using the platform.

When do we share your Personal Data with third parties?

1. We may disclose your Personal Data to third parties only where it is lawful to do so. This includes instances where we or they:
• need to provide you with products or services
• have asked you for your consent to share it, and you have agreed
• have a legal obligation to do so. For e.g., to assist with detecting and preventing fraud
• have a requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
2. We may also disclose your Personal Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process; protect the safety of any person; address fraud, security, or technical issues; or protect our rights or the rights of those who use our products and services.
3. We may disclose your Personal Data to the following third parties:
• who work for us or provide services or products to us
• law enforcement authorities, government authorities, courts, dispute resolution bodies, regulators, auditors and any party appointed or requested by applicable regulators to carry out investigations or audits of our activities
• statutory and regulatory bodies, authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals

3. Rights to Your Personal Information

• You have the right to provide Personal Information to us and may change that decision at any time.
• You have the right to check, update and adjust your Personal Information by asking us to do this.
• You may also delete yours or your Child's information at any time on the platform. However, we may retain certain information as required by law or for reasonable business purposes
• To sum up, you have the right to access, update, delete, rectify, object or restrict the Personal Information we have on you.

CCPA (California Consumer Privacy Act) Privacy Rights

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR (General Data Protection Regulation) Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that we transfer the data that we have collected to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. Please note that we may ask you to verify your identity before responding to such requests.

EEA (European Economic Area) Resident Rights

If you are a European resident, you have certain data protection rights. You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, deleted, or limit the use of your Personal Data. If you would like to exercise this right, please contact us through the contact information below.

Additionally, we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us on the details as given below.

4. Data Security

We always strive to keep your Personal Information safe, we have been taking many safety measures, including:

• The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
• Safety in the operating environment: we store your Personal Information in a safe operating environment and it can only be accessed by employees, representatives and service providers on a need-to-use basis. We comply with industry standards and the law to protect your Personal Information.
• The payment information: confidentiality according to industry standards.

Lawful Bases of processing your Personal Data

We process your Personal Data by relying on one or more of the following lawful bases:

• You have explicitly agreed to/consented to us processing your Personal Data for a specific reason. This includes, without limitation, any information that you have made public through your social media account, information that the social media service shares with us or information that is disclosed during the sign-up and sign-in processes.
• The processing is necessary for the performance of the contract we have with you or to take steps to enter into a contract with you
• The processing is necessary for compliance with a legal obligation we have

Where the processing is based on your consent, you have the right to withdraw your consent at any point in time. Please note that should the withdrawal of consent result in us not being able to continue offering our products and services to you, we reserve the right to withdraw or cease our products and services to you upon your withdrawal. You may withdraw consent by contacting us with a written request to the contact details specified below in the 'Contact Us' section. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. Upon your agreement to the same, your request for withdrawal will be processed.

How do we secure your Personal Data?

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion.

How long do we keep your Personal Data?

We keep the Personal Data we collect about you for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We take reasonable steps to delete or permanently de-identify your Personal Data that is no longer needed.

5. Changes to this Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. Any changes we may make to this Privacy Notice in future will be posted on this page.

6. Contact Details

For more information about our privacy practices, or in case you have any questions regarding the same, please contact us by mail using the details provided below:

Name: Roots Abacus Learning School

Email: support@rootsabacuslearningschool.com

Address: 317-318, Suneja Tower-1, District Center, Janak Puri, New Delhi-110058